Refund and cancellation policy

Subscription availability is shown on the paid-plan and billing pages. Where offered, subscriptions renew automatically until cancelled. Existing paid access continues according to its verified paid period or access grant.

Subscribers may request cancellation at any time. Access continues through the already-paid period after ordinary subscription cancellation. Account deletion cancels immediately and forfeits unused paid access. Cancellation stops future renewals once confirmed; it does not itself request a refund or remove saved study content.

Sign in to Plan and billing to see whether subscription management is available. When cancellation controls are available, select Cancel subscription or Cancel setup and confirm. The service checks the current provider state: cancellation may take effect immediately for an unstarted or final cycle, or at the end of another current cycle. Verified paid days remain available in either case. Cancellation removes additional grace days.

A request can remain pending while the provider outcome is checked. Keep the confirmation and check the paid-through date and cancellation status. Do not assume that closing Checkout or leaving the page cancels a subscription.

Where supported by your bank or UPI app, you can also withdraw the recurring-payment mandate using its mandate or AutoPay controls. Check both that app and the subscription status. Withdrawing a mandate is separate from asking for a refund, and a status update can take time to appear.

Refund requests may be submitted within seven days of the first subscription payment. This period does not restart with each renewal. Verified duplicate or erroneous charges qualify for a refund.

Applicable mandatory consumer rights remain unaffected. Nothing in this policy excludes a refund or other remedy that applicable law requires.

A refund request should identify the payment date, amount, payment reference and reason for the request. Keep payment receipts and relevant confirmations. Do not share card details, bank passwords or a UPI PIN.

Send refund requests to support@quizcaddy.com. Include the information above so the payment can be identified. For an unresolved payment issue, the Contact page also links to Razorpay's customer dispute guidance. Razorpay's process does not replace your rights against the merchant.

Review of a request, payment-provider processing and bank credit are separate steps. Provider processing and bank-credit times can vary; no fixed credit date is guaranteed by this policy.